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am 01.04.2019 18:44
Please let me know cheaper tariff options, that I can change my contract to?
Also, kindly let me know the date when the changes can be in place? As I understood I have 4-weeks notification for changing/cancelling the contract.
Please also advise why the price changed to 43.98 EUR per month, while as per contract it was supposed to be 39 eur after the first year.
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am 02.04.2019 15:23
Hello AlSP,
welcome to our community. Nice to see you.
I'll take a look. Send me the following informations in a private message:
full name
date of birth
address
customer number
Write a short reply here afterwards.
Kind regards
Tina
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am 03.04.2019 11:58
Thank you, I've sent you a private message with the details.
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am 04.04.2019 14:18
Hello AlSP,
you can find your invoices in your customer portal. There you will also find a list of the individual items that make up the invoice amount. You currently have Red Internet & Phone 200 Cable 39.99 Euro /month and the security package for 3.99 Euro /month.
You could change to our tariff Red Internet & Phone 100 Cable for 34,99 Euro per month.
Best regards
Nancy
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am 08.04.2019 17:24
When did I sign up for security package? It wasn't there on my original contract.
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am 10.04.2019 07:21
Hi AlSP,
that's always in the contract. In the first 2 months it is free. It can be terminated at any time with a period of 4 weeks.
Regards
Thomas