Cheaper tariff options and pricing information about my plan

[AlSP]

Please let me know cheaper tariff options, that I can change my contract to?
Also, kindly let me know the date when the changes can be in place? As I understood I have 4-weeks notification for changing/cancelling the contract.

Please also advise why the price changed to 43.98 EUR per month, while as per contract it was supposed to be 39 eur after the first year.

[Tina]

Hello AlSP,

welcome to our community. Nice to see you.

I'll take a look. Send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Kind regards

Tina

[AlSP]

Thank you, I've sent you a private message with the details.

[Nancy]

Hello AlSP,

you can find your invoices in your customer portal.  There you will also find a list of the individual items that make up the invoice amount. You currently have Red Internet & Phone 200 Cable 39.99 Euro /month and the security package for 3.99 Euro /month.

You could change to our tariff Red Internet & Phone 100 Cable for 34,99 Euro per month.

Best regards

Nancy

[AlSP]

When did I sign up for security package? It wasn't there on my original contract.

[Thomas]

Hi AlSP,

that's always in the contract. In the first 2 months it is free. It can be terminated at any time with a period of 4 weeks.

Regards

Thomas