Change to lower tariff

[evghenix]

Hello!

Back in March 2020 I was contacted by a Vodafone represent with an offer to try the "Red Internet & Phone 1000 Cable" with possibility to switch back to my previous tariff in one year. So, I've tried it and I would like to go back to my "Red Internet & Phone 500 Cable". Tried to do this online on https://www.vodafone.de/meinvodafone but the available options are only to get even bigger tariff. How can I get to my previous tariff?

[Grit]

Hello evghenix,

it doesn't quite work as you write. You cannot change to the tariff you had before the contract change. If you want to change to 500 Mbit/s, you will find the conditions for this in the order confirmation. You cannot make this change yourself. I'd be happy to help you with that, though.

Send me a private message with your name, full address, customer number and date of birth. Important: Report back here in the thread afterwards.

Regards

Grit

[evghenix]

Hello Grit!

Thank you for the answer. Private message has been sent.

Regards,

Evghenix

[Nancy · Accepted solution]

Hello evghenix,

I have completed the switch to Red Internet & Phone 500 Cable for you on 20.03.2021. You will then receive another confirmation.

Best regards

Nancy