Change to lower tariff

[pablo23]

Hello. I started my contract for internet with Vodafone last August-September. You had an offer of 20 € per month for a year all the tariffs so I got the 1000 Mb and you said after a year I could go to a lower tariff.

Now I'm trying to do that but it doesn't give me the option to go to a lower tariff. 

Please what can I do?

Thanks

[Grit]

Hello pablo23,

you cannot make the change to a smaller tariff yourself. This can only be ordered by the customer service alo also we here. It is best to do this promptly, about 14 days before the first year ends. When exactly is that with you?

Regards

Grit

[pablo23]

Hello

Thanks for the answer.

The contract started 25.08.2019

[Nancy]

Hello pablo23,

which tariff do you want to change to? If you want, we can note your change request. Simply send me your customer number, name, date of birth and address by private message and then get back to me here in the thread.

Best regards
Nancy

[Nancy]

Hello pablo23,

thank you for your message.

I can offer you the Red Internet & Phone 100 Cable rate for 34. 99 euros per month. However, the changeover can only take place at the end of August, as your contract is still valid for such a long time. Just tell me here in the thread, if I should note it.

Best regards
Nancy

[pablo23]

Yes that will be great.

Thanks

Best regards

Pablo

[Nancy · Accepted solution]

Hello pablo23,

Your tariff change to Red Internet & Phone 100 Cable is scheduled for the 25.08.2020, as discussed. You will get a confirmation shortly before.

Do you have any other questions?

Best regards

Nancy

[iCovasan]

Hello  I will also want to change my tarrif from Red Internet & Phone 1000 Cable to Red Internet & Phone 200.

Do I need to open a new thread or you can help me?

[Torsten]

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@iCovasan  schrieb:

Hello  I will also want to change my tarrif from Red Internet & Phone 1000 Cable to Red Internet & Phone 200.

Do I need to open a new thread or you can help me?

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Hello, yes, please open your own thread. Thank you.