Cancelling contract

[DariaBer]

Hello

My name is Daria and I was your costumer. 4 months ago I left Germany and went back to my home country. I am sending you a request for my contract with you, including my signing off, I request that you pay back the money you took from me since February and date the contract as soon as possible.

My email: ***

If you wish I have my unsubscribe and a working letter from the country where I live that I can upload.

Edit: @DariaBer email address deleted for data protection

Edit 2: Moved from DSL to Kabel

[DariaBer]

Vodafone Kabel Deutschland GmbH
Kundenservice
99116 Erfurt
I changed several times the tariff and I don't remember what kind of modem I had because I had to change it since the 1st one stopped working

[AndrewM92]

I am also having the same problem. I emailed Vodafone and they told me to come here. Hopefully someone can help as I'm paying for a service I don't even have access to, let alone use.

[Grit]

Hello Daria,

you had a cable contract? Because you obviously sent the cancellation to the customer service for cable customers.

I'd like to take a look at that. Send me your name, the old address, the new address, the customer number, the cancellation from Germany and the link to your thread in a private message.

@ALL: The reference to the forum is a work instruction if the employee has no knowledge of English and is therefore correct.

Regards

Grit

[Thomas]

Hi DariaBer,

send us the proof as a picture or by link( Drop Box or One Drive) in a private message.

Regards

Thomas 

[Stephan]

Hi DariaBer,

thanks for your message. Since Thomas isn't here tight now, I'll answer you.

First, I want to apologize to you. Already on 12.02.2018 we have received a written cancellation with the cancellation of your address with the return of your router. The termination would then have become effective on the basis of your letter of 13.05.2018.

I have therefore immediately terminated your contract and arranged for a credit note for the amounts from May to August. This credit will then be transferred back to the account known to us within the next few weeks.

Regards
Stephan