Frage
Antwort
Lösung
am 23.12.2019 16:07
Hello ,
I would like to cancel I my kabel Deutschland contract as I am moving to new city (Berlin). I am moving with my husband in Berlin and he already have a kabel Deutschland connection in Berlin. Please let me know the procedure to cancel the contract.
Best Regards
Ammu
am 12.01.2020 21:11
Hello Anette,
Unfortunately I didn't receive the cancellation confirmation yet in my new address . Also monthly charge was deducted for January also even though I have cancelled the contract . Could you please help with clarifying this .
Best Regards ,
Ammu Hariharan
am 14.01.2020 07:20
Hi Ammu,
then we send the confirmation by e-mail. You will also receive a mail from us. Please confirm your e-mail address and then get in touch with us here again.
Regards
Thomas
am 14.01.2020 09:59
Hello Thomas ,
I have confirmed my email address . Also could you please let me know till when I would be charged the monthly cost , January cost is already deducted .
Thank you for your support.
Best Regards
Ammu Hariharan
am 14.01.2020 11:05
Hi Ammu,
the contract ends on 29.03.2020 and is also calculated until then. We have sent you the cancellation confirmation again via e-mail.
Regards
Thomas