Call a technician without reaching out to the hotline

[sm2020]

Hi guys,

Is there any possibility to create an appointment with technician without speaking with an operator?

I have a cable connection with rented Fritz! Box 6591, but today I found that the router is unable to connect anymore, the cable / power led is blinking, and the WLAN led does not glow. I've tried connecting directly via ethernet cable but Windows states that "cable is not connected". I suspect my Fritz box is bricked after a software update, the situation is pretty similar to what's described here www.ip-phone-forum.de/threads/fritzbox-6591-cable-im-bootloop.306521/

Thank you.

[sm2020]

Hello Fred,

No, I didn't receive anything about an appointment. Probably that's because a wrong phone number in my profile - I updated it only couple of days ago. Do you know exact time/timeframe, or only the day?

Best regards,

sm2020

[Moni_GK]

Hello sm2020,

ok if the phone number is not up to date, it will be difficult to reach you.

The appointment is on 27.01 from 08:00 - 11:00.

Greetings Moni

[sm2020]

OK, Thank you Moni!

Best regards,

sm2020