When I initially tried to sign up for Vodafone - I tried your hotline, initially encountering an extremely rude customer service consultant on the phone who berated and insulted me for having poor german skills.. - Just because I don't speak the German language fluently, does not mean I don't understand when you insult me!
When I tried to speak to his manager of his behaviour he simply hung up the phone on me.
After this encounter I was very upset and initially tried to complain on your online chat function, where I spoke to a much nicer lady who understood the experience and tried to help me out. During our conversation she admitted that there are some.. problems.. with the customer service hotline and in the future I should try to use the Online Chat when I can as they're supposedly well trained AND speak English. Despite her help here, I decided not to sign up for a contract on the day as I was still quite sore from my previous conversation.
I eventually caved in and signed up for your service, using the chat for the signup proceess. They ensured me at the time they will cancel my current contract with Telekom as I sign up.
After receiving severval bills from Telekom I decided to give them a call and discovered that no cancellation has taken place and will continue to be billed up until June. I request some compensation for this.
I have tried to bring up this issue in the online chat but the second I try to say anything in English they just keep closing the chat and ignoring me. Going through the official complaint topic on the website doesn't help either, when they're not ignoring my emails they send me generic automated responses.
Even the link they provide to go to this forum is wrong!
Now onto the internet experience itself... I was initially sold on the impression of a fast, stable internet. I left my contract with Telekom to come to your company on the promise that Cable was supposed to be a more consistent internet service - at least better then DSL. This has proven to be a lie.
While I certainly do reach some decent speeds - still below what was promised but whateve (choose your battles), I am experiencing severe packet loss and terrible latency, signifying a low quality connection.
This service is ridiculous, I've been a customer of Vodafone for only a couple of months now and it's simply been an awful, humiliating experience.
I would like to discuss my options here in regards to a contract cancellation, based on the abuse and lies I have received at the hands of this company, along with compensation for the incorrect information leading to me now having two internet contracts at the same time.
