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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 02.07.2018 12:26 - zuletzt bearbeitet am 11.07.2018 19:23 von Tina
Dear All,
pardon me for posting my question in English as my Deutsche skills are not really up to date. I had a contract for a DSL connection with Vodafone until 29/03/2018. It was cancelled on that date. I am still receiving bills from Vodafone and I was worried that it might be a mistake. Is it a mistake or is there an automatic extension of the billing process until termination costs are deducted? If so, for how many months do I have to pay the bill?
Thanking you in advance,
Shreyas
Edit: @shreyas moved to the right board.
am 11.07.2018 21:33
Hi! I sent you a PM, Tina.
am 13.07.2018 09:28
Hi shreyas,
thanks for your PM.
Since our Internet is also available at the new address, you cannot cancel your contract prematurely.
If you wish, we can activate the connection at your new address until the end of the contract.
Gruß
Stephan
am 13.07.2018 10:15
Dear Stephan,
I am not sure this works. I have *already* cancelled the contract. I have the cancellation email. The problem is that I wanted to cancel it in March 2018. But the website here says its March 2019. The problem is resolving this conflict and not cancelling my contract.
Shreyas
am 13.07.2018 14:00
Hi shreyas,
this cancellation date results from the term of your contract. In order to be able to terminate the contract in March 2018, the termination would have had to be made in January.
I'm sorry, but earlier termination is not possible.
Regards
Stephan