Paying for Gigacube even after Contract cancelled and box returned since Dec

[Mimita]

My Gigacube was cancellled in Autumn 2018 and the box was returned October end. I am currently using the Vodafone Kabel. I was many times since October 2018 and everytime I am being told that the contract is cancelled and I shall no longer be charged and my money will be refunded. Your colleague Mr. XXX even showed me on the computer on his system that he cancelled it. Can I please get solution to this? I am not agreeing to pay for a service that I am not using. Please look into this. Help with be very much appreciated.

Edit: Employee name deleted according to forum rule

[Der-Peter]

Hi Mimita,

let me have a look at it. Send me a PM with your mobile number and your customer password.

Best regards

Der-Peter

[Mimita]

Thank you very much for your interest and reply.
My Telephone no: +49 152 xxxxxxxx.
Some details About my last bill paid which you may find useful:
Additional details: Vertragsnummer: xxxxxxx
Rechnungsnr: xxxxxxxx
Customer reference 000xxxxxxxxxxx

Best regards,
Mimita

private/sensitive information deleted (akoch)

[Su]

Hi Mimita,

you´ll get Der-Peter at: https://forum.vodafone.de/t5/notes/privatenotespage/tab/compose/note-to-user-id/4350646

Greetz

Su