moving of DSL contract to new address

[basharaq]

Hello, I have a problem with my DSL contract. in last December i moved to a new apartment and so asked for my DSL.

however, i am still in my new address.

i am currently using a temporary internet connection for which i pay as well.

i have no idea what to do and i am unable to communicate with anyone in Vodafone.

can anyone help me?

FYI my customer number is xxx

thanks,

Bashaar

Edit:  Personal information, such as a customer number, is nothing that should be posted openly on the internet.

[Der Ritter]

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@basharaq@  schrieb:

Hello, I have a problem with my DSL contract. in last December i moved to a new apartment and so asked for my DSL.

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Two questions:

1. What measures have you taken since December to clarify this issue?
2. What do you mean by "asked for my DSL"?  Did you notify Vodafone of your move to a new appartment in terms of a "Umzugsmeldung"?

[basharaq]

1- i actually wasn't aware that i was still being charged until i noticed it in my bank transactions by chance. yes that was a mistake on my part that i have only myself to blame for. i just assumed they would not charge me but that was a mistake.

2- yes, i did notify a vodafone branch and filed an application for it. i wasn't given any papers regarding the issue and this being my first time doing it i wasn't really aware of the full process.

what would help me right now is just an email address or a phone number where i can contact them directly and clarify the situation.

many thanks.