Very Slow internet_100Mbps

[DeadInternet]

DearTeam,

I am Sai Krishna,I have taken Internet connection on 22.11.2019 and the download speed was 100 Mbps .It was working fine for 3-4 days and later from 26th.Nov it started troubling with the speed.I have tested the speed and it looks like I am getting a speed of 30 Mbps as download speed and 8 mbps as upload speed.I have restarted the connection as well and it was the same.I tried to reach out to customer support team ,but unfortunately I was not able to get intouch with any reliable executive as it was completely in German and I have very limited understanding in German.I reached out to the Vodafone shop outlet where I have taken the internet connection and the executive advised me to call customer support team who will take complaints.I appreciate if there is any solution to my problem as I have opted for 100 Mbps speed paying 20 Eur and ultimately getting the speed of 30 Mbps and i am not able to watch any video as those are buffering which is not expected.

Please help me to resolve at earliest.

Many thanks!

Regards

Krishna

[Jens-K]

Hi DeadInternet,

the change has been confirmed for November 26th.

Best regards,

Jens

[DeadInternet]

Dear Team,

Today i see Internet is not working at all.It got shut down and tried reaching customer care to raise the incident but not able to reach to one of the support staff.

Please help me in resolving the issue as it is impacting me and my work.

Regards

Krishna

[Jens-K · Accepted solution]

Hi Krishna,

the technical ticket has been opened yesterday and a technician will check the connection today between 2 and 8pm.

Regards,

Jens