Invoice for cancelled contract

[DSLsupport]

Hello,

I had requested a new DSL connection in Feb-2018. I waited for more than a month for the installation.

The first time - the technician came and did not even give a try to find things needed for installation and left by saying to find a new appointment.

I made a next appointment and this time - no technician has arrived but I got a message that the installation could not be done. Because of all these exeprience, I decided to cancel my new DSL request and I cancelled and returned the device. In addition to my bad experience with vodafone, now i have received an invoice for the payment of  118.00EUR. I would like to know the reason for the payment.

Could you please provide more information why I need to pay for the bad service from technician ?

Regards,

Vignesh

[Jens-K]

Hi DSLSupport,

the fee for the technician has to be paid if the connection could not be activated due to customer reasons.

If you do not open the door or let him work on the phone socket or if he does no find you, we charge the fee on the next invoice.

Whether the fee is due depends on the technicians report.

Regarsd,

Jens