Hello there,
I hope it's okay for me to write this in English, as my German isn't fluent at present. The process of setting up my DSL connection has been something of a nightmare, so hopefully someone here is able to help.
Over a month ago I ordered a DSL connection via Vodafone. It was initially advertised that 100MB was available in my building, but I was then told that this was in fact false and was instead downgraded to 50MB and the appointment of the technician was postponed, resulting in around a 7 week wait for an internet connection.
I received the FritzBox and Modem-Installationscode (MIC) via post and waited for the technician to fit the DSL line so we could finally get connected to the internet after such a long wait. Unfortunately, whenever I try to enter the MIC it does not work.
To add to this, the option in MeinVodafone to get a new MIC does not work. The website does not respond. I have cleared the cache/cookies and have tried numerous browsers across different PC's, laptops and mobile phones - it does not work. You can enter your mobile phone number, but as soon as continue is clicked the website does not respond.
It has now been four days since our connection was fitted by the technician. We have called customer support a total of 5 times, requesting a new installation code or for someone to look into the matter. We received the following responses:
- Please wait up to 24 hours for the connection to come online.
- Please wait another 24 hours, it can take some time.
- Please try and enter the installation code again and ensure that there are no typing errors (we have of course tried this)
- We cannot help you because our Kaufmanager isn't here, therefore we have no authority to assist you.
- We're sorry, we do not offer English customer support.
It's really a shame because me and my partner were really looking forward to putting this issue to bed and finally getting connected to the internet. Is there anyone who can perhaps help us, or provide us with a MIC that will work?
I apologise for the length of this post, but I'm a little bit exasperated and I'm not quite sure what to do. Without a great knowledge of German it has been quite difficult to receive support (which is somewhat understandable), but I was hoping perhaps an expert on here would be able to assist.
Thank you in advance,
- abritabroad
