Dear Vodafone community,
This is with reference to Vodafone DSL connection. I'm in conversation with one of the gentlemen from Vodafone moderators but i dont seem to have too many options according to them. So, i though i would some opinion from the wider community. Here's my story.
On 23rd January, I had subscribed to a Vodafone DSL connection online (through Obocom). I receved the contract in electronic format end of January with activation date as 14th February when the technician was supposed to activate the conneciton. I was informed by Vodafone that I should have access to the basement of the apartment.
14th February - The technician turns up, checking all the sockets in my apartment and informing me that the electrician is about to open some connection and is not his job. I contacted my landlord and got the electrician to finish his job. The electirican has been connected to a clumsy manner in the store room of the apartment.
25th February - 2nd Appointment for the techncian. The technician did not turn up despite waiting for the whole day. I had called Vodafone and informed the same and the service peronnel gave me another appointment for 4th March. However, Vodafone has shipped me R128h Mobile hotspot LTE device and a SIM card(AlwaysOn) as an alternative until my connection is activated. It was valid for 16 days for 50 GB.
4th March - The technician did not turn up again despite waiting for the whole day. I got in touch with Vodafone and got another appointment for 11th March.
11th March - The techncian did not turn up again and my whole day is lost. I got in touch with Vodafone and they offered to extend the interim data connection to one month for 100 GB and gave me an appointment for 21st March.
21st March - The techncian turns up checks all the sockets with the transmitter, also checks the cables and asked for something which i did not understand. So, i made him speak with the house electrician. I accompanied him to the keller and he said he cannot find 'something' in the keller and needed access to the outhouse(hof). I did not have access to that as it was locked and i wasnt aware of it in the first place and i'm not even sure if the outhouse access will really help as there is nothing but waste objects scattered in that area. I tried reaching out to my landlord but he was not available and the technican leaves.
I check MeinVodafone and i see that they have started billing me from 26th February for one month; the same tarriff as agreed in my DSL contract.(i'm assuming it is for the alternative hotspot connection) which i was fine with.
I speak with Vodafone customer care and I now have to pay for the next technician appointment since I did not have access to the outhouse (which was not even informed in the first place). I have a new appointment for April 1st and access to the outhouse and I am not sure if the connection will be active on April 1st as a new technician could come up with some new requirements. Having stressed out enough, i would now like to cancel my contract with vodafone and explore other options but i'm being told i can not cancel my contract as the 14 day period is already over since i received my contract in end of January. It has been 2 months since the contract started and the connection is not activated till date. Do I have no option to terminate the contract?
Please advise. Thank you.
