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24.03.2018 16:17 - bearbeitet 24.03.2018 16:21
Dear Team,
I had purchased a DSL50 connection in March 2016 with a 24 month contract. While the contract was expiring on 14th March 2018 by default, I had asked to cancel the connection at the end of the contract. All of this has been taken care of in a timely manner. Many thanks !
However, at this moment, it is not clear to if the Easybox 804 hardware (which came with the connection) needs to be returned. If yes, it is delivered to the following address:
arvato distribution GmbH,
Receipt of goods 2
Dieselstr. 64
33442 Herzebrock.
Please advise. Please also let me know if further information is needed. Thanks if advance.
Best regards,
ray
am 27.03.2018 08:50
Hi @rray,
we have sent you the information in the cancellation confirmation. You have to return rental equipment after the end of the contract. In the confirmation you will also find a "returns slip". Print this out and attach it to the package. The address you wrote is correct.
Best regards,
Nosh
am 27.03.2018 12:25
Dear Nosh,
Many thnanks for the pointer.
Best regards,
Ray