My sim card does not work in Turkey

[SabLi]

Hello,

I have a CallYa Special Tarif and have travelled to Turkey. Since I am here, I can't make any call. I also charged my account last night for 15 Euros; however, this morning I see that I got only 3 cents in my account left!

I don't know what I have made wrong, but I couldn't fix it.

Thanks in advance for your help!

[Jojo111]

Is Mobile Data Roaming acitvated? Because it is very expensive to use Mobile Data in Non-EU-Countries...

[Mav1976]

Hi @SabLi,

An additional notice of @Jojo111 post. The better tariff in Turkey is Smartphone Special International. Then you your balance won't contract so fast. 

[AnnikaP]

Hi @SabLi,

Please send me a PN with the relevant number. (PN - so geht´s: left click on my name and then right on  "Diesem Benutzer eine private Nachricht senden") 

We will check it and get back to you as soon as possible.

Sunny greetings,

AnnikaP