Missing credit from callya account

[Sam13]

Hi

I topped up my mobile account on the 28th 15€ after which I had about 16.60 & then used 6 to buy additional data. The remaining 10euro i had planned to use for my monthly tariff which will renew next week however the next day I recieved a notification saying that i only had 1.60 remaining. I did not purchase any additional data a no other tariff has been renewed.

Please inform me what happened to this 10€ and credit it back to my account so that my monthly call ya tariff can be renewed.

Thanks
Sam

Edit: Thread moved to correct area

[doreen-123]

Sam13,

send me the affected number by PM (left click on my name and then right on "Send this user a private message"), then I can check your concerns.

Best regards

Doreen-123