I haven't received the Callya sim-card

[ndrtrxhp]

I have ordered a sim card 2 weeks ago but I still haven't received the card at my postbox, I did the post-ident and got the confirmation letter that my number is transferred (I did a transfer of my number from another provider)

I tried calling the callya hotline but since my German I had no luck on comunicating with the agents, I hope that somebody here is willing to help.

Thanks in advance.

[Su]

Hi ndrtrxhp,

I´m sry it didn´t work til now.

Please let us check.

I need your DM including mobile phone number and customer password (Kundenkennwort).

Greetz

Su