Haven't received a CallYa sim card yet

[EdmundHung]

Hello,

I have ordered a CallYa sim online and went through the online id verification with WebID since 19th April.

I suspect it may be related to my delivery address. 

As I have no mobile contract in Germany, I could not contact the customer service for this.

Can someone help me? Thank you so much.

Edit: Moved thread to the matching board

[BiancaW]

Hello @EdmundHung,

I like to see why your SIM card is not yet unlocked.

Please send me your phone number via PM (left click on my name and then right on "Send this user a private message").

Thank you and best regards

BiancaW

[andrenvillela]

I need help, I ordered the sim card online, I checked my ID on post office, got email confirming my new number but never received it, then Vodafone emailed me saying the sim card had returned and I need to request it again, my issue is that once I got the mobile number my boss in Augsburg already ordered business card with that number, so even if I request a card again I need that same number.

Anyone can help me?

[Grautvornix]

Hello @andrenvillela,

Please send me your Phone Number via PM (left click on My Name and then right on "Send this user a Private Message").

Thank you and Best Regards

Grautvornix