Can not activate CallYa sim card

[Thriftweed]

I bought a new CallYa SIM from a Rewe store in Dusseldorf for my sister-in-law who is visiting from India (Indian Passport). The instruction booklet said I could activate it online or in any Vodafone store.

I tried to activate it online using multiple Android phones and Windows PC but I keep getting an error "Es sind Fehler aufgetreten!" (attached screenshot).

I went to 2 Vodafone stores and they refused to activate the SIM saying that they only activate SIM cards that are bought at that store.

How can I activate the SIM?

[Mav1976]

Hi @Thriftweed,

Did you use that link for registration the SIM-card?
https://www.vodafone.de/komfortaufladung/idreg_callya/index_en.do?request_locale=en

[Thriftweed]

Thanks for your reply. Yes, that is the link I use when I get the error. I have tried at least 15 times by now. I also tried to use the German version of this form but it does not have India in the country list.

[Mav1976]

What kind of registration you chose? PostIdent or online WebIdent? When WebIdent what browser did you use?

[Thriftweed]

Hi @Mav1976 

I only have the online identification option (I'm guessing that's the WebIdent and I'm guessing based on country, some options may not be available). Attached a screenshot of the option. I'm using chrome. I got the same error on Firefox as well. On Edge, the captcha code would not load so I couldn't proceed. We also tried on chrome and firefox on Android.

[Mav1976]

That's strange. With the browser Google Chrome, Firefox or Opera should the identification work with.

[Thriftweed]

Yes. There are no details at all about what the error is. Only a generic message that there was an error. So I am not sure what the problem is.

[tomi2]

"Komfort-Aufladung" ???

I have a guess...

The English registration form is linked incorrectly.

Therefore the error message. "Es sind Fehler aufgetreten"

And India is not available for selection in the German registration form. Why Vodafone?

[Grautvornix]

Hallo @Thriftweed,

please send me a PM with the new mobile Phone Number and the personal data (Name, Address, date of birth and E-Mail address).

Best Regards

Grautvornix

[nadya18]

Someone help me! I bought a Call-Ya Prepaid simcard yesterday at Real Supermarkt and I couldn't activate my simcard. I went to the Vodafone shop and the worker asked me to pay 40 Euro!!!! I need to activate my simcard because my last simcard is expired already and I dont want to make a new contract with them anymore. I dont wanna pay that much since Im a student in Berlin.