WLAN-hotspot-Flat English

[Luis28]

Hello Vodafone Team, 

I need your support since I cannot connect to WLAN-Hotspot-Flat

I have activated my account already and created different user names and paswords to access, however every time I try to connect to any hotspot it just wont let me do it. A screen pops up asking  to accept the terms and conditions and when I hit accpet I get directed to the same screen in which I have to provide an user and password, but this time it tells me that if I want to use WLAN i need to book that service

Kundennummer ***

Hotspot ID: UM-90:5c:44:43:06:f6

Hotspot ID: UM-90:5c:44:8d:e0:2e

Hotspot ID: UM-ac:22:05:bc:89:e9

Thanks for your help.

Edit: Customer number removed for data protection reasons. VF_Grit

[R4mona]

Hi Luis28,

please be so kind and do not write any private data (customer number, real name, address) publicly in the forum. Data protection is our highest priority.

So that I can help you, I need some more information from you. Please answer the following questions as detailed as possible:

- Is the hotspot activated in your online customer center?

- Have you already tried to set a new password?

- How do you try to connect via the Vodafone hotspot?

- Are you using the Hotspot app?

- Did you select "Surf as Homespot service participant" in the

  login screen?

- Did you use the user name of your online customer center

  login?

- Did you make sure that "Customer Portal Login" is selected in

   the drop-down box?

Kind regards

R4mona