Frage
Antwort
Lösung
am 11.12.2022 10:21
Hallo,
I've bought WiFi Hotspot ticket for the second time, and I can't connect to internet.
I catch a Vodafone Hotspot and a Vodafone Homespot from my apartment. Vodafone Homespot error is "IP configuration failure", and Vodafone Hotspot error is "No internet access".
I live on 22523 Hamburg area.
Please help me resolve this problem.
am 12.12.2022 12:59
Hello Mala_Iva,
all hotspots do not work or only the one? Please note that it is not guaranteed that a particular hotspot will work.
Greetings Moni
am 13.12.2022 10:10
Hello,
all of them don't work.
First I waited a day to see if it was a problem that would be fixed automatically, then I went to the Vodafone store to seek help and did not receive it.
I want to be refunded for the monthly ticket. I paid €29.99 for something I can't use since it's not working.
am 22.12.2022 07:46
Hello Mala_Iva,
please contact https://hotspotshop.vodafone.de/Contact.aspx?cookieCheck=true for the refund for the Hotspot flat.
Kind regards
Claudia