Vodafone Hotspot ip konfigurationsfehler

[Mala_Iva]

Hallo,

I've bought WiFi Hotspot ticket for the second time, and I can't connect to internet.
I catch a Vodafone Hotspot and a Vodafone Homespot from my apartment. Vodafone Homespot error is "IP configuration failure", and Vodafone Hotspot error is "No internet access". 

I live on 22523 Hamburg area. 

Please help me resolve this problem.

[Moni_GK]

Hello Mala_Iva,

all hotspots do not work or only the one? Please note that it is not guaranteed that a particular hotspot will work.

Greetings Moni

[Mala_Iva]

Hello,

all of them don't work. 
First I waited a day to see if it was a problem that would be fixed automatically, then I went to the Vodafone store to seek help and did not receive it. 
I want to be refunded for the monthly ticket. I paid €29.99 for something I can't use since it's not working.

[Claudia]

Hello Mala_Iva,

please contact https://hotspotshop.vodafone.de/Contact.aspx?cookieCheck=true for the refund for the Hotspot flat.

Kind regards

Claudia