I want to cancel my Vodafone Hotspot contract

[Antony2]

In the last few months I have used Vodafone Hotspot but for the last two weeks I have been totally cut off, I can no longer connect, I want to cancel my contract and ask for a refund for the last few weeks that I have not used the service, thanks.

[reneromann]

There's no refund for Hotspot services...

[Claudia]

Hello Antony2,

in which federal state do you live? Did you try different Hotspots? What exactly is the problem with them, do you get an error message? Do you have a contract with a Hotspot flat or is the Hotspot part of your fixed line contract?

Kind regards

Claudia

[Antony2]

I live in Baden Württemberg, yes I have tried several Hotspots, I don't know exactly what the problem is but what I can say is that I simply can't connect anymore, all my devices detect the Wifi signal but when I try to connect, the connection level drops drastically and they disconnect, this with all the devices I have tried and with all the hotspots.

I don't have a real contract, I have what is called "WLAN-Hotspot-Flat", it caused me quite a few problems this contract, 20 euros a month for a bad connection, with constant problems and now, almost 3 weeks without internet and you do not grant a return, nice way to treat customers, then one passes to the competitor.

Anyway, rather than solve the problem I just want you to explain to me how to cancel this contract.

Thank you.

[reneromann]

The better way - instead of relying on other people running their router as Hotspot service and hoping that they won't turn it off - would be to get a landline on your own. Hotspot services are mostly based on home routers from other customers - they may or may not work. There is no way for Vodafone to force those customers to let their routers run 24/7 and/or to force them to provide homespot/hotspot service coverage in case they don't want to do so. And Hotspot services are quite wacky if you are further away from the router providing the hotspot - so it may appear as strong signal at first but can -due to the distance and usage of the primary WiFi for the customer that also provides the hotspot- drop very hard and/or be very slow depending on the WiFi usage from that customer as his own WiFi is prioritized.

Hotspot service is more for short term usage like if you are relocating very frequently and/or want to use it at a holiday location -- but it's definitely not designed for long-term usage at your home. The only way to get a reliable internet connection for your own appartment is apparently to apply for a landline connection - no matter if via DSL (phone outlet) or cable (antenna outlet).

About cancelling:

Please look at your customer center - there should be a button to cancel the service - or you use the contact form to send a written cancellation (in German - as German is the sole contractual language).

And also keep in mind: The Hotspot service does neither offer a minimum achievable speed nor a coverage guarantee and thus you'd have to live with any issues arising from that.