Vertrag stornieren

[Debbielou]

Hello, I am leaving Germany and would like to cancel my kabel deutschland contract. 

I have a copy of my Abmeldung to provide to you should you require it. 

Please could you advise how I can proceed? 

Thank you 

[Lars]

Hi Debbielou,

I'm happy to help you with that.

Please send me the following data by private message :

- Customer number

- Name of the

- Address (new and old)

- date of birth

- A picture of the deregistration.

Please contact me here in the thread as soon as you have sent the PM.

Best regards

Lars

[Debbielou]

Hi Lars

Thank you for your help

I have replied via private message with the information you requested.

Thank you, Debbie 

[Debbielou]

@Lars  thank you for your help, I have sent a private message with the requested information.

Thank you, Debbie 

[Lars]

Hi Debbilou,

I filed the deregistration. It is already the cancellation to 10.11.2019 recorded. This date is still valid. According to the Telecommunications Act, the notice period for moving to non-served regions is 3 months. Therefore, I cannot terminate the contract earlier.

Best regards

Lars

[Debbielou]

@Lars 

Thank you for confirming the cancellation date. 

Since I cannot provide my Abmeldung until 7 days before I am leaving Germany, I wasnt able to give you 3 months notice, 

Is it possible to make an exception to cancel my contract sooner since my bank account and all other contracts will be closed down in Germany. 

Thank you, Debbie 

[Tina]

The notice period begins on the day of the move. There is nothing we can do about that.

Best regards

Tina

[Debbielou]

@Tina ok, thanks for confirming that,

Please could you send confirmation of my termination by letter to my new address in the UK or by email? 

Thank you, Debbie 

[Lars · Accepted solution]

Hi Debbielou,

I will send you a copy of the cancellation confirmation from 14.08.19 by mail. There the cancellation to 10.11.2019 is confirmed.

Do you have any further questions?

Best regards

Lars

[Debbielou]

hi @Lars  

Will the confirmation be sent to my new address in the UK?

Thank you, Debbie