My website is not allowed by Secure Net+
Gelöschter User
Nicht anwendbar

Hello. 
I have this website: https://gamesandrewards.com with 2 free web games and has SSL installed correctly as we host it in Shopify. We don't use not allowed content and is free of viruses or any other malicious activity. 
The problem is that Secure Net+ is not allowing or recognizing the SSL for some reason. It work in all other networks.
Is it possible to remove it from the blocklist? Can someone check please?

Thank you.
Best Regards.

Deutch (Deepl)

Hallo.
Ich habe diese Website: https://gamesandrewards.com mit 2 kostenlosen Spielen und hat SSL korrekt installiert, da wir es in Shopify hosten.
Wir haben keine unzulässigen Inhalte und sind frei von Viren oder anderen bösartigen Aktivitäten.
Das Problem ist, dass Secure Net+ das SSL aus irgendeinem Grund nicht zulässt oder erkennt.
Ist es möglich, es aus der Blockliste zu entfernen?

Ich danke Ihnen dafür.
Mit freundlichen Grüßen.

@MariaK and others from Vodafone team who can help.

2 Antworten 2
LRZ_OWK
Host-Legende
Host-Legende

@Gelöschter User You will need to contact this Email regarding your problem: vodafonesecurenet@vodafone.com

Glenphill402
Forum-Checker
Forum-Checker

I am also encountering the same issue with my own site here it is you check https://thetexasroadhousemenu.com/ so I completely understand your frustration. In my case, the SSL certificate is installed correctly, the domain is clean, and there’s no malicious or mixed content, yet certain security filters like Secure Net+ still seem to flag or block it incorrectly. What makes it even more puzzling is that the site loads fine everywhere else  different networks, browsers, and devices show no issues at all, so it feels like the blocklist is more of a false positive than an actual problem.

I’ve already gone through the usual checks like verifying the SSL installation, confirming that the certificate chain is valid, and running diagnostics through tools such as SSL Labs, and everything comes back as properly configured. Still, Secure Net+ continues to either block or not recognize the certificate, which limits access for users relying on that service. From what I can tell, it may require a manual review or request from their side to whitelist the site.

If anyone has successfully gone through the process of removing their site from a false blocklist flag, I’d love to hear how you did it. It would be helpful to know whether there’s a specific appeal form, contact, or evidence that needs to be submitted (like SSL reports or security scans). Hopefully, we can both get some clarity on how to resolve this since these blocks can negatively impact trust and accessibility for users. Please please assist me as I am not a technical person. Thanks