wifi disconnect every 5 minutes

[cocozhao0322]

Hello,

My vodafone station was not working properly recently. The wifi was disconnected from time to time,on my phone and laptop and i need to reconnect it manually. The wifi light is stable, looks alright and i tried to power off the station and restart it for many times. same things happen again. This affect my daily works, I wonder if you can help me solve this. My German is not good so I cannot speak to customer service through phone calls.

Best,

Keying    

[r0mY]

Habe heute das Problem auch. Jahre ohne Probleme. Seit heute aber alle 5min. Aussetzer. Kann jemand helfen? 

[Jana478]

Hallo cocozhao0322,

I'm sorry that it's so difficult for you to reach us at the moment. There is a lot going on at the moment, so unfortunately it can lead to poor availability. We cannot request personal data here in the community.

The best thing is to write to our service team on one of the following channels.

Continue here:

* on Facebook: https://www.facebook.com/vodafoneDEservice

* on Twitter: https://twitter.com/vodafoneservice

This is where the English-language support takes place.

Have you already tried to reset the router? (press and hold reset for 20 seconds, the WLAN access data will then be written on the sticker).

Many greetings Jana