Frage
Antwort
Lösung
am 09.11.2021 10:32
In which state do you live? 10317
Which contract do you have? CableMax 1000
Which modem / router do you use? CGA4223DE
What is the error ? internet connection drops, the lamps on the router turn of except for one (see picture), problem wont go away unles I manually restart the router
How is your terminal connected to the modem ? i had both wifi and etherenet connections
Which browser do you usually use? all of them
Which operating system do you have on your computer? (Linux, mac, android)
Start and period of the disturbance: every day at least once, today around 10
Upload a screenshot of the signal values . You can find this in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 on the Fritzbox. I tried to access it, but the router restarted itself, this happened several times
Which measures were Carried out by the fault hotline (available at 0800-5266625 for Vodafone Germany or cable 0221/46619100 for Vodafone West): none
am 01.12.2021 12:16
Thanks for doing that, but for the future reference, I would really appriciate if that can be done outside of the working hours (8:30 - 17:30).
I will let you know if stability improves