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Bianca25
Rookie
Rookie

hello. i am a new customer si ce 1. september. i have the CableMax1000 option and i have some internet issues. the download speed is in the morning on wireless around 500 - 800 mbs wich is fine but every evening untill around the midnight the download speed drops to ~ 100 mbs wich would not be so bad but the real issue is that in this time frame the ping is absolutely huge, at the speed test it s between 200 - 500 i cannot watch a stream i cannot have a videocall or watch some videos. i did try to restar the router , unplug everything , change the channels in the router settings, nothing seems to work. i have a rented router fritzbox 6690 from you. i live in Berlin and my postcode is 12619. can you help me solving this issue ?

2 Antworten 2
reneromann
SuperUser
SuperUser

All tests should be done using a wired network only - there are too many disturbances with wireless networks that are outside of the scope of what Vodafone (or any other provider) could help you with.

Kurtler
SuperUser
SuperUser

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

 

Best regards Kurt

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