red light is continuously for internet on vodafone station

[pr_pa]

Hello,

I got my Vodafone station, plugged. the Internet LED on the router is still flashing red. I tried different ways to resolve this issue like,

1. tried reset for Vodafone station 

2. checked different cables and power supplies.

But the result is the same still red light is flashing for the internet.
I am heavily dependent on the Internet. 

I tried to talk with customer services as well but they speak only in german and I am an English speaker.Please help me with this as soon as possible as I am working from home.

Best regards

Edit: @pr_pa Thread moved from DSL to TV cable malfunction board. Please make sure that you choose the right board when posting. Thanks.

[pr_pa]

Hello,

I am looking for a solution for my issue because I am working from home and it is very difficult to work without the internet. I look forward to some help @Stephan , @Claudia , @Thomas , @Grit .

Apologies for being impatient but my work is getting hampered due to this internet issue.

kind Regards

[Thomas]

Hi pr_pa,

sorry for the long wait, we are very busy at the moment. Can you please tell us which federal state you are from?

Regards

Thomas

[pr_pa]

Hello Thomas,

I am from Bremen , Germany.

Kind Regards

[pr_pa]

Hello @Thomas ,

Apologies for bothering you again but my problem is not yet solved. It is very urgent since my work is getting hampered. it would be really great if you could give me a solution earliest.

look forward to hearing from you

kind regards

[Thomas]

Hi pr_pa,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas