Vodafone outage – reimbursement

[JustAStrager]

Hi, 

I am a Vodafon Kabel and Mobilfunk customer. There is a Vodafone Kabel outage (according to Netz-Assistant), and the Interten is compelety down all day long. As I am working from home, lack of the Interten causes a lot of problems to me. I have been using my mobile Hotspot to share the Interten from my mobile phone. Unfortunately, I have run out of available data volume. Is there any way Vodafone can reimburse my traffic, or provide any alternative solution to my problem?

Thank you. 

[Claudia]

Hello JustAStrager,

we already have your data from a former thread. The outage is caused by a return path disrupter, the colleagues already work on that. Is the number ***285 the one you refer to? If yes, we can check if we can give you data volume, that would be 50GB for 16 days and replaces a refund. If you have a different mobile number please send it via PM and reply here again afterwards.

Kind regards

Claudia

[JustAStrager]

Hi @Claudia ,

Yes, it is the phone number.

Thank you!

[Claudia · Accepted solution]

Hello JustAStrager,

the data volume should arrive in a few minutes. Now I hope the outage will be solved soon as well.

Kind regards,

Claudia