Hello, I have been having issues with my router constantly for the past few months already and it has been getting VERY annoying, especially due to the home office situation. I hope it is OK to post messages in English, otherwise I am happy to use a translator app, as long as the issue gets resolved...
- In which state do you live?
Bayern 81825
- What contract do you have?
Red Internet & Phone 50 Cable - Which modem/ router are you using?
Vodafone Station CGA4233DE
- Do you use a rental device from us or do you have your own device ?
Rental
- Which error occurs? (Speed too low; packet loss) Also send screenshots of speed tests (with date and time) and tracerts/ping plotter measurements in the event of packet loss or ping problems
The router reboots. We can see the router lights going off and then restarting slowly, and its wi-fi also disappears...
In some more rare cases, the router stays on, but there is no internet connection. We have to go there and manually reboot for the internet to work again...
- How is your device connected to the modem ? ( LAN; WLAN; additional router; PowerLAN )
Via WLAN and also via LAN to an additional router.
- Which browser do you usually use? (e.g. Firefox)
Google Chrome
- Which operating system do you have on your computer? (e.g. Windows)
Mac OS X
- Start and period of the disruption (e.g.: since the beginning of April; only in the evening)
It has been happening for months. I can remember from October for sure, but it is very unpredictable, some days it disconnects only 1 or 2 a day. Last Monday, it disconnected at least 5 times. There's also no fixed period of the day, it happens during the afternoon but also in the evening. I tend to notice more during the day because I'm more active in meetings due to Home Office.
- Also upload a screenshot of the signal values . You can find this in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 on the Fritzbox.
I can't do this, because the router simply reboots....
- What measures were taken by the fault hotline (available on 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)?
I tried (factory) resetting the router, but the problem persists.
Is it a problem with my router? Can I request a replacement? Can anyone provide any insight to solve this?
I really can't take this anymore....
