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1

Frage

2

Antwort

3

Lösung

Vermehrt Ausfälle 1 GBit an TC4400 "RNG-RSP CCAP Commanded Power"
Ray42
Smart-Analyzer
Smart-Analyzer

Hallo zusammen,

bevor ich morgen früh mal bei der Hotline anklingel, wollte ich gern euer Schwarmwissen und Meinung zu meinen Problem hören.

Ich habe einen 1000/50 mbit Anschluss an einem TC4400, dahinter eine Ubiquiti UDM-PRO als Router.

Am Anschluss wurde mir Anfang letzten Jahres Dualstack geschaltet. Das sah man auch immer im Namen des Config files für das Modem. inzwischen ist es kryptisch. Wann das geändert wurde und ob es mit dem Fehlerbild was zu tun hat weiß ich nicht.

 

Mit IP-Netzen kenne ich mich gut aus, mit DOCSIS und Kabel überhaupt nicht. 😄

Sporadisch alle paar Wochen viel die Verbindung mal aus, ein Neustart des Modems half dann.

Nun habe ich in ca. 48h 4 große Ausfälle von 15-30 Minuten erlebt und alles Neustarten des Modems half nichts. Manchmal habe ich eine öffentl. IPv4 an den Router bekommen und das Netz war kurz da. dann war wieder Schluss. Irgendwann fängt es sich dann. Aber das ist ja kein Zustand, ich bin durch Homeoffice auf eine stabile Leitung angewiesen.

 

Hoffe die Logs und Daten aus dem Modem können helfen. Wie gesagt, kenne ich mich leider überhaupt nicht mit DOCSIS aus und kann mit den Frequenzen und Db Angaben nicht anfangen. Hier vom letzten Ausfall gestern Abend.

Wäre toll wenn sich das jemand mit Ahnung anschauen könnte.

Beste Grüße

 

Information
Standard Specification Compliant	Docsis 3.1
Hardware Version	TC4400 Rev:3.6.0
Software Version	70.12.41-180903
Cable Modem MAC Address	D4:B9:2F:XX:XX:F0
Cable Modem Serial Number	XXXXXXXXXX
CM certificate	Installed
Status
System Up Time	0 days 04h:15m:50s
Network Access	Allowed
Cable Modem IPv4 Address	IPv4=10.40.XXX.XXX
Cable Modem IPv6 Address	IPv6=
Board Temperature	-99.0 degrees Celsius
Log im Fehlerfall:
Index	Time	Priority	Description
 31 	 Sun May 8 20:35:21 2022  	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 30 	 Sun May 8 20:35:09 2022  	 Critical (3) 	 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r... 
 29 	 Sun May 8 20:34:39 2022  	 Notice (6) 	 "US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 9 13.;CM-MAC=d... 
 28 	 Sun May 8 20:34:34 2022  	 Warning (5) 	 "Dynamic Range Window violation" 
 27 	 Sun May 8 20:34:34 2022  	 Warning (5) 	 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the... 
 26 	 Sun May 8 20:34:33 2022  	 Notice (6) 	 "DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2.;CM-MAC=d4:... 
 25 	 Sun May 8 20:34:32 2022  	 Notice (6) 	 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=d4:... 
 24 	 Sun May 8 20:34:31 2022  	 Notice (6) 	 "TLV-11 - unrecognized OID;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67;CM-QOS=1.1;CM-VE... 
 23 	 Sun May 8 20:34:30 2022  	 Warning (5) 	 "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01... 
 22 	 Sun May 8 20:34:27 2022  	 Notice (6) 	 "Honoring MDD; IP provisioning mode = IPv4" 
 21 	 Sun May 8 20:34:16 2022  	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 20 	 Sun May 8 20:34:02 2022  	 Critical (3) 	 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r... 
 19 	 Sun May 8 20:33:32 2022  	 Notice (6) 	 "US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 9 13.;CM-MAC=d... 
 18 	 Sun May 8 20:33:27 2022  	 Warning (5) 	 "Dynamic Range Window violation" 
 17 	 Sun May 8 20:33:27 2022  	 Warning (5) 	 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the... 
 16 	 Sun May 8 20:33:26 2022  	 Notice (6) 	 "DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2.;CM-MAC=d4:... 
 15 	 Sun May 8 20:33:25 2022  	 Notice (6) 	 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=d4:... 
 14 	 Sun May 8 20:33:24 2022  	 Notice (6) 	 "TLV-11 - unrecognized OID;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67;CM-QOS=1.1;CM-VE... 
 13 	 Sun May 8 20:33:24 2022  	 Warning (5) 	 "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01... 
 12 	 Sun May 8 20:33:21 2022  	 Notice (6) 	 "Honoring MDD; IP provisioning mode = IPv4" 
 11 	 Sun May 8 20:33:09 2022  	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 10 	 Sun May 8 20:33:00 2022  	 Critical (3) 	 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r... 
 9 	 Sun May 8 20:32:30 2022  	 Notice (6) 	 "US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 9 13.;CM-MAC=d... 
 8 	 Sun May 8 20:32:26 2022  	 Warning (5) 	 "Dynamic Range Window violation" 
 7 	 Sun May 8 20:32:26 2022  	 Warning (5) 	 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the... 
 6 	 Sun May 8 20:32:25 2022  	 Notice (6) 	 "DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2.;CM-MAC=d4:... 
 5 	 Sun May 8 20:32:23 2022  	 Notice (6) 	 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=d4:... 
 4 	 Sun May 8 20:32:23 2022  	 Notice (6) 	 "TLV-11 - unrecognized OID;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67;CM-QOS=1.1;CM-VE... 
 3 	 Sun May 8 20:32:22 2022  	 Warning (5) 	 "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01... 
 2 	 Sun May 8 20:32:19 2022  	 Notice (6) 	 "Honoring MDD; IP provisioning mode = IPv4" 
 1 	 Sun May 8 20:32:08 2022  	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 0 	 Sun May 8 20:31:56 2022  	 Critical (3) 	 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r... 



Nach erfolgreichem Verbindungsaufbau:
 SNMP Event Log
Index	Time	Priority	Description
 31 	 Sun May 8 20:44:46 2022  	 Warning (5) 	 "Dynamic Range Window violation" 
 30 	 Sun May 8 20:44:46 2022  	 Warning (5) 	 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:b9:2f... 
 29 	 Sun May 8 20:44:45 2022  	 Warning (5) 	 "Dynamic Range Window violation" 
 28 	 Sun May 8 20:44:45 2022  	 Warning (5) 	 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:b9:2f... 
 27 	 Sun May 8 20:44:45 2022  	 Critical (3) 	 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx... 
 26 	 Sun May 8 20:44:42 2022  	 Critical (3) 	 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r... 
 25 	 Sun May 8 20:44:11 2022  	 Notice (6) 	 "US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 9 13.;CM-MAC=d... 
 24 	 Sun May 8 20:44:06 2022  	 Notice (6) 	 "DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2.;CM-MAC=d4:... 
 23 	 Sun May 8 20:44:05 2022  	 Notice (6) 	 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=d4:... 
 22 	 Sun May 8 20:44:04 2022  	 Notice (6) 	 "TLV-11 - unrecognized OID;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67;CM-QOS=1.1;CM-VE... 
 21 	 Sun May 8 20:44:04 2022  	 Warning (5) 	 "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01... 
 20 	 Sun May 8 20:44:01 2022  	 Notice (6) 	 "Honoring MDD; IP provisioning mode = IPv4" 
 19 	 Sun May 8 20:43:49 2022  	 Critical (3) 	 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=d4:b9:2... 
 18 	 Sun May 8 20:40:28 2022  	 Critical (3) 	 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r... 
 17 	 Sun May 8 20:39:58 2022  	 Notice (6) 	 "US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 9 13.;CM-MAC=d... 
 16 	 Sun May 8 20:39:54 2022  	 Warning (5) 	 "Dynamic Range Window violation" 
 15 	 Sun May 8 20:39:54 2022  	 Warning (5) 	 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the... 
 14 	 Sun May 8 20:39:53 2022  	 Notice (6) 	 "DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2.;CM-MAC=d4:... 
 13 	 Sun May 8 20:39:52 2022  	 Notice (6) 	 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=d4:... 
 12 	 Sun May 8 20:39:51 2022  	 Notice (6) 	 "TLV-11 - unrecognized OID;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67;CM-QOS=1.1;CM-VE... 
 11 	 Sun May 8 20:39:51 2022  	 Warning (5) 	 "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01... 
 10 	 Sun May 8 20:39:47 2022  	 Notice (6) 	 "Honoring MDD; IP provisioning mode = IPv4" 
 9 	 Sun May 8 20:39:35 2022  	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 8 	 Sun May 8 20:39:24 2022  	 Critical (3) 	 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r... 
 7 	 Sun May 8 20:38:54 2022  	 Notice (6) 	 "US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 10 13.;CM-MAC=... 
 6 	 Sun May 8 20:38:50 2022  	 Warning (5) 	 "Dynamic Range Window violation" 
 5 	 Sun May 8 20:38:50 2022  	 Warning (5) 	 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the... 
 4 	 Sun May 8 20:38:49 2022  	 Notice (6) 	 "DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2.;CM-MAC=d4:... 
 3 	 Sun May 8 20:38:48 2022  	 Notice (6) 	 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=d4:... 
 2 	 Sun May 8 20:38:47 2022  	 Notice (6) 	 "TLV-11 - unrecognized OID;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67;CM-QOS=1.1;CM-VE... 
 1 	 Sun May 8 20:38:46 2022  	 Warning (5) 	 "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01... 
 0 	 Sun May 8 20:38:44 2022  	 Notice (6) 	 "Honoring MDD; IP provisioning mode = IPv4" 
CM IP Prov Mode: Honor MDD
Startup Procedure
Procedure	Status	Comment
Acquire Downstream Channel	490000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Configuration File	OK	d4b92fXXXXXX_2c288d9e67e6dd23c3ee101ee5a38b04.cm
Security	Enabled	BPI+

Downstream Channel Status
Channel Index	Channel ID	Lock Status	Channel Type	Bonding Status	Center Frequency	Channel Width	SNR/MER Threshold Value	Received Level	Modulation/Profile ID	Unerrored Codewords	Corrected Codewords	Uncorrectable Codewords
1	2	Locked	SC-QAM	Bonded	482000000 Hz	8000000 Hz	37.1 dB	32.4 dBmV	QAM256	504226513	562333	0
2	1	Locked	SC-QAM	Bonded	474000000 Hz	8000000 Hz	37.1 dB	32.2 dBmV	QAM256	504393353	676199	0
3	3	Locked	SC-QAM	Bonded	490000000 Hz	8000000 Hz	37.4 dB	32.7 dBmV	QAM256	504714036	417655	0
4	4	Locked	SC-QAM	Bonded	498000000 Hz	8000000 Hz	37.2 dB	32.4 dBmV	QAM256	504551517	532814	0
5	5	Locked	SC-QAM	Bonded	522000000 Hz	8000000 Hz	36.5 dB	31.0 dBmV	QAM256	503301098	1791321	0
6	6	Locked	SC-QAM	Bonded	530000000 Hz	8000000 Hz	36.1 dB	30.5 dBmV	QAM256	502434924	2667096	0
7	7	Locked	SC-QAM	Bonded	538000000 Hz	8000000 Hz	36.1 dB	29.9 dBmV	QAM256	501343115	3766952	0
8	8	Locked	SC-QAM	Bonded	546000000 Hz	8000000 Hz	35.8 dB	29.3 dBmV	QAM256	499153938	5964808	0
9	9	Locked	SC-QAM	Bonded	554000000 Hz	8000000 Hz	36.3 dB	29.8 dBmV	QAM256	500261672	4865673	0
10	10	Locked	SC-QAM	Bonded	562000000 Hz	8000000 Hz	36.7 dB	31.1 dBmV	QAM256	503393701	1741773	0
11	11	Locked	SC-QAM	Bonded	570000000 Hz	8000000 Hz	37.2 dB	31.9 dBmV	QAM256	504482094	662850	0
12	12	Locked	SC-QAM	Bonded	578000000 Hz	8000000 Hz	37.1 dB	32.4 dBmV	QAM256	504722452	430204	0
13	13	Locked	SC-QAM	Bonded	586000000 Hz	8000000 Hz	36.9 dB	32.6 dBmV	QAM256	504824056	337515	0
14	14	Locked	SC-QAM	Bonded	594000000 Hz	8000000 Hz	36.9 dB	32.7 dBmV	QAM256	504863676	306717	0
15	15	Locked	SC-QAM	Bonded	602000000 Hz	8000000 Hz	36.8 dB	32.7 dBmV	QAM256	504855976	322990	0
16	16	Locked	SC-QAM	Bonded	618000000 Hz	8000000 Hz	36.8 dB	32.6 dBmV	QAM256	504838258	348043	0
17	17	Locked	SC-QAM	Bonded	626000000 Hz	8000000 Hz	37.1 dB	32.9 dBmV	QAM256	504955517	240012	0
18	18	Locked	SC-QAM	Bonded	634000000 Hz	8000000 Hz	37.2 dB	33.1 dBmV	QAM256	505022621	180964	0
19	19	Locked	SC-QAM	Bonded	642000000 Hz	8000000 Hz	37.8 dB	33.5 dBmV	QAM256	505124599	88442	0
20	20	Locked	SC-QAM	Bonded	650000000 Hz	8000000 Hz	38.1 dB	34.1 dBmV	QAM256	505175657	45766	0
21	21	Locked	SC-QAM	Bonded	658000000 Hz	8000000 Hz	38.3 dB	34.3 dBmV	QAM256	505199837	29850	0
22	22	Locked	SC-QAM	Bonded	666000000 Hz	8000000 Hz	38.4 dB	34.4 dBmV	QAM256	505212681	25693	0
23	23	Locked	SC-QAM	Bonded	674000000 Hz	8000000 Hz	38.2 dB	34.6 dBmV	QAM256	505228733	17909	0
24	24	Locked	SC-QAM	Bonded	682000000 Hz	8000000 Hz	38.3 dB	34.4 dBmV	QAM256	505233535	22458	0
25	25	Locked	SC-QAM	Bonded	690000000 Hz	8000000 Hz	38.1 dB	34.3 dBmV	QAM256	505229718	34438	0
26	26	Locked	SC-QAM	Bonded	698000000 Hz	8000000 Hz	38.0 dB	34.1 dBmV	QAM256	505228780	43728	0
27	27	Locked	SC-QAM	Bonded	706000000 Hz	8000000 Hz	37.8 dB	34.2 dBmV	QAM256	505236792	44214	0
28	28	Locked	SC-QAM	Bonded	730000000 Hz	8000000 Hz	38.7 dB	35.3 dBmV	QAM256	505278389	11597	0
29	29	Locked	SC-QAM	Bonded	738000000 Hz	8000000 Hz	38.7 dB	35.7 dBmV	QAM256	505251443	7879	0
30	30	Locked	SC-QAM	Bonded	746000000 Hz	8000000 Hz	39.1 dB	36.1 dBmV	QAM256	505240694	4378	0
31	31	Locked	OFDM	Bonded	823000000 Hz	110000 kHz	33.8 dB	31.9 dBmV	0,1,2	1444383852	1423611653	1467731
32	32	Locked	OFDM	Bonded	441000000 Hz	62000 kHz	36.2 dB	0.0 dBmV	0,1,2	1383966289	1374217857	1


Upstream Channel Status
Channel Index	Channel ID	Lock Status	Channel Type	Bonding Status	Center Frequency	Channel Width	Transmit Level	Modulation/Profile ID
1	1	Locked	SC-QAM	Bonded	30800000 Hz	6400000 Hz	23.0 dBmV	ATDMA
2	2	Locked	SC-QAM	Bonded	37200000 Hz	6400000 Hz	23.0 dBmV	ATDMA
3	3	Locked	SC-QAM	Bonded	44600000 Hz	6400000 Hz	23.0 dBmV	ATDMA
4	4	Locked	SC-QAM	Bonded	51000000 Hz	6400000 Hz	23.0 dBmV	ATDMA
5	5	Locked	OFDMA	Bonded	50725000 Hz	10400 kHz	17.0 dBmV	3, 4, 9, 10, 11, 12, 13


CM IP Address	Duration	Expires
IPv4=10.40.XXX.XXX	D: 07 H: 00 M: 00 S: 00	Sun May 15 20:44:02 2022
IPv6=	 	 

 

11 Antworten 11
Ray42
Smart-Analyzer
Smart-Analyzer

Und zack war die Leitung wieder weg. Nun kam ein Fehler im Log hinzu. Vll ist er bei den anderen Ausschnitten bereits aus den 30 Zeilen rausgelaufen. "DBC-ACK not received"

SNMP Event Log
Index	Time	Priority	Description
 31 	 Mon May 9 01:35:06 2022  	 Critical (3) 	 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r... 
 30 	 Mon May 9 01:35:02 2022  	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 29 	 Mon May 9 01:34:45 2022  	 Critical (3) 	 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r... 
 28 	 Mon May 9 01:31:22 2022  	 Error (4) 	 "DBC-ACK not received;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67;CM-QOS=1.1;CM-VER=3.1;" 
 27 	 Mon May 9 01:30:48 2022  	 Notice (6) 	 "US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MA... 
 26 	 Mon May 9 01:30:38 2022  	 Warning (5) 	 "Dynamic Range Window violation" 
 25 	 Mon May 9 01:30:38 2022  	 Warning (5) 	 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:b9:2f... 
 24 	 Mon May 9 01:30:36 2022  	 Warning (5) 	 "Dynamic Range Window violation" 
 23 	 Mon May 9 01:30:36 2022  	 Warning (5) 	 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:b9:2f... 
 22 	 Mon May 9 01:30:35 2022  	 Critical (3) 	 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r... 
 31 	 Mon May 9 01:30:05 2022  	 Notice (6) 	 "US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 9 13.;CM-MAC=d... 
 30 	 Mon May 9 01:30:00 2022  	 Notice (6) 	 "DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2.;CM-MAC=d4:... 
 29 	 Mon May 9 01:29:58 2022  	 Notice (6) 	 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=d4:... 
 28 	 Mon May 9 01:29:57 2022  	 Notice (6) 	 "TLV-11 - unrecognized OID;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67;CM-QOS=1.1;CM-VE... 
 27 	 Mon May 9 01:29:57 2022  	 Warning (5) 	 "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01... 
 26 	 Mon May 9 01:29:53 2022  	 Notice (6) 	 "Honoring MDD; IP provisioning mode = IPv4" 
 25 	 Mon May 9 01:29:36 2022  	 Critical (3) 	 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r... 
 24 	 Mon May 9 01:29:34 2022  	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 23 	 Mon May 9 01:29:14 2022  	 Critical (3) 	 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r... 
 22 	 Mon May 9 01:29:12 2022  	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 21 	 Mon May 9 01:29:11 2022  	 Critical (3) 	 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r... 
 20 	 Mon May 9 01:25:52 2022  	 Error (4) 	 "DBC-ACK not received;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67;CM-QOS=1.1;CM-VER=3.1;" 
 19 	 Mon May 9 01:25:18 2022  	 Notice (6) 	 "US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 9 13.;CM-MA... 
 18 	 Mon May 9 01:25:09 2022  	 Warning (5) 	 "Dynamic Range Window violation" 
 17 	 Mon May 9 01:25:09 2022  	 Warning (5) 	 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:b9:2f... 
 16 	 Mon May 9 01:25:08 2022  	 Warning (5) 	 "Dynamic Range Window violation" 
 15 	 Mon May 9 01:25:08 2022  	 Warning (5) 	 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:b9:2f... 
 14 	 Mon May 9 01:25:06 2022  	 Critical (3) 	 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r... 
 13 	 Mon May 9 01:24:36 2022  	 Notice (6) 	 "US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 10 13.;CM-MAC=... 
 12 	 Mon May 9 01:24:31 2022  	 Warning (5) 	 "Dynamic Range Window violation" 
 11 	 Mon May 9 01:24:31 2022  	 Warning (5) 	 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the... 
 10 	 Mon May 9 01:24:31 2022  	 Notice (6) 	 "DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2.;CM-MAC=d4:... 
 9 	 Mon May 9 01:24:30 2022  	 Notice (6) 	 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=d4:... 
 8 	 Mon May 9 01:24:29 2022  	 Notice (6) 	 "TLV-11 - unrecognized OID;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67;CM-QOS=1.1;CM-VE... 
 7 	 Mon May 9 01:24:29 2022  	 Warning (5) 	 "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01... 
 6 	 Mon May 9 01:24:26 2022  	 Notice (6) 	 "Honoring MDD; IP provisioning mode = IPv4" 
 5 	 Mon May 9 01:24:13 2022  	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 31 	 Mon May 9 01:24:13 2022  	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 30 	 Mon May 9 01:24:04 2022  	 Critical (3) 	 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=d4:b9:2... 
 29 	 Mon May 9 01:23:54 2022  	 Critical (3) 	 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r... 
 28 	 Mon May 9 01:23:24 2022  	 Notice (6) 	 "US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 10 13.;CM-MAC=... 
 27 	 Mon May 9 01:23:18 2022  	 Warning (5) 	 "Dynamic Range Window violation" 
 26 	 Mon May 9 01:23:18 2022  	 Warning (5) 	 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the... 
 25 	 Mon May 9 01:23:17 2022  	 Notice (6) 	 "DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2.;CM-MAC=d4:... 
 24 	 Mon May 9 01:23:16 2022  	 Notice (6) 	 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=d4:... 
 23 	 Mon May 9 01:23:15 2022  	 Notice (6) 	 "TLV-11 - unrecognized OID;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67;CM-QOS=1.1;CM-VE... 
 22 	 Mon May 9 01:23:15 2022  	 Warning (5) 	 "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01... 
 21 	 Mon May 9 01:23:11 2022  	 Notice (6) 	 "Honoring MDD; IP provisioning mode = IPv4" 
 20 	 Mon May 9 01:23:00 2022  	 Critical (3) 	 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx... 
 19 	 Mon May 9 01:22:54 2022  	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 18 	 Mon May 9 01:22:46 2022  	 Critical (3) 	 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=d4:b9:2... 
 17 	 Mon May 9 01:22:25 2022  	 Critical (3) 	 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r... 
 16 	 Mon May 9 01:21:55 2022  	 Notice (6) 	 "US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 10 13.;CM-MAC=... 
 15 	 Mon May 9 01:21:50 2022  	 Notice (6) 	 "DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2.;CM-MAC=d4:... 
 14 	 Mon May 9 01:21:49 2022  	 Notice (6) 	 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=d4:... 
 13 	 Mon May 9 01:21:48 2022  	 Notice (6) 	 "TLV-11 - unrecognized OID;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67;CM-QOS=1.1;CM-VE... 
 12 	 Mon May 9 01:21:48 2022  	 Warning (5) 	 "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01... 
 11 	 Mon May 9 01:21:45 2022  	 Notice (6) 	 "Honoring MDD; IP provisioning mode = IPv4" 
 10 	 Mon May 9 01:21:27 2022  	 Critical (3) 	 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r... 
 9 	 Mon May 9 01:21:14 2022  	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 8 	 Mon May 9 01:21:13 2022  	 Critical (3) 	 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r... 
 7 	 Mon May 9 01:21:08 2022  	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 6 	 Mon May 9 01:20:35 2022  	 Critical (3) 	 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r... 
 5 	 Mon May 9 01:20:15 2022  	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 4 	 Mon May 9 01:20:00 2022  	 Critical (3) 	 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r... 
 3 	 Mon May 9 01:19:58 2022  	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 2 	 Mon May 9 01:19:32 2022  	 Critical (3) 	 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r... 
 1 	 Mon May 9 01:17:43 2022  	 Error (4) 	 "DBC-ACK not received;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67;CM-QOS=1.1;CM-VER=3.1;" 
 0 	 Mon May 9 01:17:09 2022  	 Notice (6) 	 "US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MA... 
Manu
Ex-Moderator:in
Ex-Moderator:in

Hallo Ray42,

 

schön, dass Du bei uns bist und nachfragst. Gern helfe ich Dir.

 

Als erstes ist mir aufgefallen, dass Du ja Deinen eigenen Router verwendest. Kannst Du denn mit unserem Gerät den Fehler nachstellen oder läuft da alles problemlos? Wenn es mit unserem Gerät auch passiert, dass die Verbindung abgebrochen wird, dann schau ich mir gern die Leitung an, ob da Fehler ersichtlich sind.

 

Viele Grüße, Manu

 

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Ray42
Smart-Analyzer
Smart-Analyzer

Hallo Manu, 

danke für deine Antwort.

Euer Gerät musste ich zurückschicken nach Umstellung auf mein Modem. Es wäre toll wenn du dir die Leitung mal ansehen könntest, eigentlich lief sie bisher gut und stabil.

Grüße

Ray42
Smart-Analyzer
Smart-Analyzer

Inzwischen kommen noch uncorrectale errors abseits von Channel 31 hinzu. Das hab ich vorher auch nie gesehen.

An meiner Infrastruktur (Koax-Kabel, Modem) hat sich seit der Umstellung auf das Modem nichts geändert.

 

Screenshot 2022-05-09_Verbindung online_channel status_uncorectables.png

Manu
Ex-Moderator:in
Ex-Moderator:in

Das ist ja eigenartig, normalerweise bleibt das Leihgerät immer da, auch wenn Du Dein eigenes Gerät nutzt. Denn nur so können wir im Störungsfall prüfen, was auf der Leitung los ist. Mit eigenen Geräten beim Kunden sehen wir nämlich gar nichts.


Aber ich schau mal, ob da was in Deinem Account vermerkt ist. Schick mir dazu bitte Deinen Namen, Adresse, Geburtsdatum und die Kundennummer in einer Privatnachricht. 

 

Melde Dich dann auch bitte kurz wieder hier.

 

Viele Grüße, Manu

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Ray42
Smart-Analyzer
Smart-Analyzer

PN hatte ich um 14 Uhr geschrieben. Durch ein anderes Forum wurde ich auf einen momentan unnötigen Unitymedia-Verstärker aufmerksam gemacht. Diesen habe ich nun aus der Verbindung Hauseingang -> Modem entfernt. TV wird eh nicht genutzt, nur Internet.

So sehen die Verbindungen nun aus:

Screenshot 2022-05-09 connection nach Verst-Ausbau.png

R4mona
Moderator:in
Moderator:in

Hi Ray42,

vielen Dank für Deine Daten.

Soeben habe ich mir Deine Werte genauer angeschaut. Da lassen sich aktuell für mich keine Auffälligkeiten erkennen. Die Leitungen sehen sauber aus.

Trotzdem nehme ich gern ein Ticket auf. Dieses geht zur Analyse an unsere interne Technik. Sollte eine Lösung per Fernwartung nicht gelingen, meldet sich ein:e Techniker:in, um einen Vor-Ort-Termin abzusprechen.

Wird bei dem Einsatz festgestellt, dass die Störung nicht von uns verursacht wurde, berechnen wir 99 Euro dafür.

Bist Du damit einverstanden?

Liebe Grüße
R4mona

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Ray42
Smart-Analyzer
Smart-Analyzer

Hallo Ramona.

ih möchte vorerst abwarten ob sich die Leitung durch das Entfernen des Verstärkers stabilisiert. Die Werte sind ja jetzt im DOCSIS Normbereich. Kannst du mir sagen wozu so ein Teil vom Vorbesitzer benötigt wurde? Er ist ja von euch...

Danke und Grüße

IMG_5809_reduced.jpg

Ray42
Smart-Analyzer
Smart-Analyzer

Zu früh gefreut. Seit einer Stunde bin ich wieder offline. Jetzt bekomme ich nicht mal eine IP vom DHCP...

Der Fehler kann schwerlich an meinem Modem liegen, schaut euch bitte eure DHCP Logs am CMTS an.

SNMP Event Log
Index	Time	Priority	Description
 31 	 Time Not Established 	 Critical (3) 	 "DHCP FAILED - Discover sent, no offer received;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:0... 
 30 	 Time Not Established 	 Notice (6) 	 "Honoring MDD; IP provisioning mode = IPv4" 
 29 	 Time Not Established 	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 28 	 Time Not Established 	 Critical (3) 	 "DHCP FAILED - Discover sent, no offer received;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:0... 
 27 	 Time Not Established 	 Notice (6) 	 "Honoring MDD; IP provisioning mode = IPv4" 
 26 	 Time Not Established 	 Critical (3) 	 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=d4:b9:2... 
 25 	 Time Not Established 	 Critical (3) 	 "DHCP FAILED - Discover sent, no offer received;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:0... 
 24 	 Time Not Established 	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 23 	 Time Not Established 	 Critical (3) 	 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=d4:b9:2... 
 22 	 Time Not Established 	 Critical (3) 	 "DHCP FAILED - Discover sent, no offer received;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:0... 
 21 	 Time Not Established 	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 20 	 Time Not Established 	 Critical (3) 	 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=d4:b9:2... 
 19 	 Time Not Established 	 Critical (3) 	 "DHCP FAILED - Discover sent, no offer received;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:0... 
 18 	 Time Not Established 	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 17 	 Time Not Established 	 Critical (3) 	 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=d4:b9:2... 
 16 	 Time Not Established 	 Critical (3) 	 "DHCP FAILED - Discover sent, no offer received;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:0... 
 15 	 Time Not Established 	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 14 	 Time Not Established 	 Critical (3) 	 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=d4:b9:2... 
 13 	 Time Not Established 	 Critical (3) 	 "DHCP FAILED - Discover sent, no offer received;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:0... 
 12 	 Time Not Established 	 Critical (3) 	 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=d4:b9:2... 
 11 	 Time Not Established 	 Critical (3) 	 "DHCP FAILED - Discover sent, no offer received;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:0... 
 10 	 Time Not Established 	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 9 	 Time Not Established 	 Critical (3) 	 "DHCP FAILED - Discover sent, no offer received;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:0... 
 8 	 Time Not Established 	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 7 	 Time Not Established 	 Critical (3) 	 "DHCP FAILED - Discover sent, no offer received;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:0... 
 6 	 Time Not Established 	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 5 	 Time Not Established 	 Critical (3) 	 "DHCP FAILED - Discover sent, no offer received;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:0... 
 4 	 Time Not Established 	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 3 	 Time Not Established 	 Critical (3) 	 "DHCP FAILED - Discover sent, no offer received;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:0... 
 2 	 Time Not Established 	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67... 
 1 	 Time Not Established 	 Critical (3) 	 "DHCP FAILED - Discover sent, no offer received;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:0... 
 0 	 Time Not Established 	 Critical (3) 	 "No Ranging Response received - T3 time-out;CM-MAC=d4:b9:2f:xx:xx:f0;CMTS-MAC=00:01:5c:a2:08:67...