The dreaded blinking red light

[iiooiiooiiooii]

Hi, as with dozens of posts in this community, I received my Vodafone station 3 days ago and after installing it, the red light won't stop blinking. 

I already rebooted the router, checked the cable etc. as per the guide on the support page but the issue persists. I called the hot line as well but couldn't get pass the machine (I don't have a German mobile number yet so that might be the issue). I read that the only way to get English support is through here. Can Vodefone support team please get back to me? 🥺 

[Thomas]

Hi iiooiiooiiooii,

you've come to the right place for now. Please tell us which federal state you come from.

Regards

Thomas

[iiooiiooiiooii]

Hi Thomas, thanks for your reply! I'm in Berlin and my product is Red Internet & Phone 1000 Cable. 

[Anett]

Hello iiooioiiooii,

I will be happy to help you. Please be so kind and send me your data (name, customer number, address and date of birth) via PN.

Then please contact me again here in the post.

Best Regards

Anett

[iiooiiooiiooii]

Hi Anett, I just PMed you more info! 

[Anett]

Thank you for your data. Unfortunately, it looks like the device was not able to pull the data for the contract. 😞 Unfortunately, a technician has to go out. He will arrange the appointment directly with you. Can you send me a phone number for this by PN ?

[iiooiiooiiooii]

PMed you my phone number. Looking forward to your reply.

[Anett]

Thank you. I have now instructed the technician and he will contact you to arrange an appointment. Unfortunately, I can't tell you exactly when that will be.

I keep my fingers crossed that it is as soon as possible.

Best Regards

Anett

[iiooiiooiiooii · Accepted solution]

Thanks to the vodafone support team who jumped into this post and the technician who arrived today to fix the cable, my wifi is now working! The culprit turns out to be this piece of gear:

[Nancy]

Hello iiooiiooiiooii,

I'm happy that the cause was found and that your connection is now up and running.

I'll put a lock on the thread. If you need help again, just open a new one.

Best regards

Nancy