Router restarts randomly

[Anurag12]

Hi,

I live in a rented flat in Munich, and the owner is currently not in Germany. 

The cable internet connection is under his name.

There are a lot of disturbances in the network. The router randomly restarts at least 4–5 times a day, and it takes about 5 mins to resume again.

I am working from home and this is creating a lot of problems.

I have tried reaching the helpline number but unfortunaltely there is no english customer service.

Cable internet details:

Customer number: XXXXXXXXXXX

If somebody can, please help.

Thanks,

Anurag Gupta

Edit: @Anurag12  Customer number removed. Best regards Kurtler

[Kurtler]

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt