Red blinking light on vodafone device

[tommymac901]

Good afternoon, 

Apologies that I am writing this in English, my German isn't very good. 

I've recently received my device. I set it up yesterday but the internet light on the modem flashes red. I've checked all the connections and it looks ok, I followed the advice on the vodafone website, but unfortunately, it still doesn't work. Is it possible to have someone have a look at what the problem might be? 

Many thanks, 

Tom 

[Moni_GK]

Hello tommymac901,

our colleagues are currently clarifying the exact cable routing. As soon as this is clear, you will be called.

Greetings Moni

[tommymac901]

Hi Vodafone,

I have now sent a request to cancel my contract with you.

I have been unable to connect to the internet for 2 weeks now. I have not received any telephone calls from you explaining the situation and when I have enquired here about the matter I was told that everything is fine and plans are being made to install new cables into the building. I was told my landlord had been contacted on this issue and the plans are in motion to set up these new cables. But I've just spoken to my landlord today and he says no such conversation happened and he hasn't approved anything. What is happening here? If I knew this was the case I would have canceled last week. I hope now that this cancellation to goes through smoothly and quickly, so I can move on from this. It's been an absolute shambles. 

Many thanks,

Tom

[Martin59]

Hello tommymac901,

this information, which I have sent to you, was deposited by the technician in the order.

That the landlord was not contacted here, I am then very surprised.

Best regards, Martin