No internet since a week

[Clinciusss]

Good evening,

Since a week we do not have internet anymore at home.

All 3 lights of the device are turned on (power, wifi and internet)

I've tried to restart multiple times the router (Vodafone station model CGA4233DE)

I've followed the bot assistance support but still nothing changed. 

I tried to call the hotline but my German is not good enough to understand each other.

Thank you for your help.

Best, S.C

[Clinciusss]

Some further details:

I live in Berlin 10999

Route connected to computer with lan cable, tried multiple and different la ncables but nothing works. Wifi also does not work.

Hope this helps.

Best, S.C.

[Graógramán]

What do you mean by "restart" the router?

Did you do a reset to factory settings (take a sharp object like a needle and push it into the reset button for about 20 - 30 seconds)? 

[pRo-Marco]

Hi Clinciusss,

sounds like we need a technician by side. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[Clinciusss]

Hi,

Thank you for your help, I have sent you the details.

Best

[Jana478 · Accepted solution]

Hello Clinciusss,

The contract has been terminated and the router is on recall. That is why it does not work. You have probably forgotten that you have cancelled. Do you want to remain a customer and make a new contract?

Many greetings Jana

[Clinciusss]

Hi,

There mus have been some miscomunication with the contract owner.
Everything is now resolved, this thread can be closed. It was not a technical issue.

Thank you very much for your support.

Best,
Stefan

[Jana478]

Hi Clinciusss,

great, if you could clarify it.

I'll close the post here then.

Many greetings Jana