No internet in the Cable in new apartment

[Mahata]

I have changed my apartment 12 days ago. I have a Vodafone station (ongoing contract) Kabel. It was informed me by Vodafone that I just have to connect my adaptor and use the internet in the new apartment but I found that there is no internet in the Cable.  I tried to talk with the Vodafone hotline at least 30 times and every time they reject the calls because of the language barrier. 

I have talked with the landlord and he told me that though Vodafone cable is there, it was never used by the previous tenants. Thus, according to him, a Vodafone technician should come and fix the connection. The connection box for all the apartments is in the basement. 

Please solve the issue as I am living without internet for the last 12 days!

[Tina]

Hello and welcome in our community, Mahata.

Sorry that the move didn't go smoothly. Before I can help you, please tell me which state you live in.

Best regards

Tina

[Mahata]

Hi,

I live in Lower Saxony (postcode 37075).

I also booked an appointment with the Vodafone technician on 16.07.2022 but the technician did not show up. It's  19 days without internet in the new apartment and I don't know what to do at this moment. Vodafone has deducted ~39.99 Euro for the move but did not provide me any service. It's really frustrating. 

[Tina]

For a closer look send me the following informations in a private message:
 

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

[Mahata]

I have sent you the requested information in a private message.

Thank you

[Tina]

The technician closed the order because he could not reach you. I am very sorry. I will assign a new technician to do the installation. Please send me your phone number in a PN.

Best regards

Tina

[Mahata]

I have sent you my contact number in a private email.

[Nancy]

Hello Mahata,

I have placed another order for you. Let me know afterwards if it worked.

Best regards

Nancy

[Mahata]

Hallo @Nancy 

I just received a phone call for an appointment with a technician who can only serve in Oldenburg which is not my city.  Please assign a technician who can serve in Goettingen.

[Mahata]

Hallo @Nancy @Tina 

I am still waiting to get an appointment with a technician. 

Will Vodafone return my money for not providing an internet connection for 26 days?