In which state do you live? Please also send the zip code
=> 82024 Taufkirchen
What contract do you have? (e.g. internet + phone 100)
=> Vodafone CableMax 1000
Which modem/ router are you using? (e.g. Hitron)
=> Vodafone station CGA6444VF
Do you use a rental device from us or do you have your own device?
=> From Vodafone
Which error occurs? (Speed too low; packet loss) Also send screenshots of speed tests (with date and time) and tracerts/ping plotter measurements in the event of packet loss or ping problems
=> No internet connection after we moved to another address. It was working for 1 week and now there is no more.
How is your device connected to the modem? ( LAN; WLAN; additional router; PowerLAN )
=> WLAN
Which browser do you usually use? (e.g. Firefox)
=> Chrome
Which operating system do you have on your computer? (eg Windows)
=> Windows / Android / iOS
Start and period of the disruption (eg: since the beginning of April; only in the evening)
=> From 21 February morning
=>
What measures were taken by the fault hotline (available on 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)?
=> Nothing
