New user for Kabel 1000, red light keeps blinking

[Anran]

Hello,

I am a new customer and i bought  a new connection of Cable GigaMax 1000. 

In my house I had 3 inputs so I used it like the instructions. However Internet LED on router is constantly blinking red all day. No connection. Its said that I need to call the hotline. Hotline menu is only in German (I do not speak German).

Please advise troubleshooting. Or send technician in my home to fix the problem.

Thanks

[ERFD]

Hello Anran,

welcome to the community 🙂

That can be that when you move the antenna socket is without signal. This is not tragic and happens sometimes. We will gladly send a technician to fix the problem on site. The technician needs access to the house distribution system and an information if there are people in the household in quarantine.

Please send us the customer number, name incl. address and date of birth of the contract holder via private message.

Write here briefly when the data has been sent.

Regards Fred

[Anran]

Hi Fred,

I have sent all the information needed.

Best,

Anran

[Anran]

Hi Fred,

I have sent all information in private message two days ago and got no reply up to now. 

Just a reminder. Have a nice day.

Best,

Anran

[Moni_GK]

Hello Anran,

the router did not manage to come online by itself. Therefore, a technician should take a look at it on site.

Do you agree?

Then I just need the answers to three questions.

1. under which phone number can the technician reach you?

2. it is important that the technician has access to the house system. Can you ensure this?

3. did people in your household experience symptoms in the last 14 days that could be related to Covid-19?

Greetings Moni

[Anran]

Hi Moni,

I agree.

1. the phone number is xxxxxxxxx.

2. I am sure the technician can access the house system.

3. No one has symptoms related to Covid-19.

Best,

Anran

[Moni_GK]

Hello Anran,

I have posted a ticket for you. It will be taken care of and you will get a feedback within 48 hours maximum.

Greetings Moni

[Anran]

Hi Moni,

Thanks for your help. I have made an appointment with a technician, now.

Best,

Anran