New Customer, No Internet

[Juan18]

Hello,

My apartment building just went through a change in service and now I am a new Vodafone customer. I've gone through the installation and troubleshooting steps and keep getting the blinking red light for the internet. I've called the hotline and was redirected here since my German is not great. Any advice? Please help. 
Best,

Juan

[pRo-Marco]

Hi Juan,

let's check, what's wrong with your connection. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco