NO WIFI

[Lichtenbergwifi]

Hi,
I am looking for help with my router, it blinks with red light and I have no internet for a few days already. Tried to restart the router and tried to do the following: 

I tried to troubleshoot it using:

- Unplugging the cable from the wall socket

- Turning off the router for 3 minutes

- Resetting the router using the opening at the back of the router.

Also tried to troubleshoot with the robot assistance - no luck 
- Tried to call: +498004440580694 - no luck 

• In which state do you live? Please also send the zip code:    
  • Berlin 10365
    
• What contract do you have? (e.g. internet + phone 100)  
  • Internet
• Which modem/ router are you using? (e.g. Hitron)   
  
  •  Vodafone station CGA6444VF
• Do you use a rental device from us or do you have your own device ?    
  • Rental device from Vodafone
• Which error occurs?  
  
  • Cannot connect to internet
• How is your device connected to the modem ?   
  • WIRELESS INTERNET ACCESS
• Start  and  period  of the disruption  
• Since a few days (I was away and back in Berlin since 1.06 - no internet since then)

[Kurtler]

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt