Hello,
I have tried to connect hotline a lot, but none of the person "prefers" to speak English and I could not describe my problem in German, therefore writing there to be supported regarding to technical problem started since yesterday for my internet connection. Since yesterday evenning(around 10 PM), I face with "automatic" modem restarts instable way... When connection is normal, modem suddenly close all lights and starts from the beginning, I have tried methods in "Network Assistant" page but none of them helped to me and I could not create a ticket in any place in the Vodafone Customer Portal, therefore writing my problem here in English to be supported.
I do not know how to proceed, in https://kabel.vodafone.de/hilfe_und_service/stoerungshilfe this page, it is not mentioned any technical problem in my area. I am already using Vodafone for more than 4 years right now, for such problems therer was always mentioned problem in that page which leads me to understand that this was a normal scenario, but currently this is not the case and I face with connection drops and modem restarts a lot.
Since last 15-20 minutes, it did not restart but I do not know how to proceed... In modem administration page, there is no particular error regarding to such problem and whenever modem restars all of the previous logs are removed therefore I can not reach older logs in my opinion.
03/21/2023 08:52:00 [10000001]: UTOPIA: FW.WAN2LAN DROP Firewall
03/21/2023 08:41:10 [10000005]: UTOPIA: FIREWALL RESTART Firewall
03/21/2023 08:41:10 [10000005]: UTOPIA: FIREWALL START Firewall
