Internet slow since the last week [EN]

[Gelöschter User]

Hi,

My internet has been very slow since the last week. I have the CableMax 1000 plan (or whatever it's called), and previously I easily got 600–700 MBit/s out of it, right now depending on the server I get 20–100. It gets especially bad during the evening, with streaming video buffering a lot, but even during the day I have constant stuttering issues with my work-related meetings. I've tried restarting the router, but it hasn't helped, and in any case the issue seems to be somewhere further since the router's status page doesn't show anything problematic. Would you mind checking it on your side? I'll post some screenshots in a separate comment since I couldn't even create a new topic with all those in.

Best regards,

Alex

[Jana478]

Hello,

I see a lot of T3 timeouts and errors on the OFDM channel on the connection.

I would like to send you a technician to check it on site. Do you agree and will the technician come with you to the house?

Have there been symptoms in your household that point to Covid-19 or are you in quarantine?

If the technician does not arrive at the agreed time, or if the fault is in your own house wiring, we will charge 99.50€ for the service.

Please give us a phone number for the appointment by PN and then contact us again briefly here in the post.

Best regards

Jana

[Gelöschter User]

Hi,

> Have there been symptoms in your household that point to Covid-19 or are you in quarantine?

No symptoms, and I'm not in quarantine.

> If the technician does not arrive at the agreed time, or if the fault is in your own house wiring, we will charge 99.50€ for the service.

I didn't understand the first part, why would I be charged for the technician being late?

Best regards,

Alex

[Gelöschter User]

A couple more questions:

 * Would it be possible to send a technician speaking English? I'm not sure if my German would be good enough.

 * What happens if at the time the technician arrives the issue is not there? It sometimes go away for a couple of hours, so it's rather unpredictable. Do I get charged 100€ for that?

[Gelöschter User]

On a second thought, forget it. I don't want to spend the energy on these useless conversations anymore, if my internet doesn't get better I'll collect the documentation for an early termination and switch to a less awful provider. You can close the topic if you'd like. Have a nice day.

[Tobias]

Hey @Gelöschter User,

so, sorry or the late response, this isnt here a livechat, should we send a technician, or not? 😕

Regards

Tobias

[Gelöschter User]

Hello,

No, as I've said, I don't want to follow up on this any longer. Please feel free to close the topic if needed.

Best regards,

Alex