Internet LED keeps on flashing in red on a new cable router

[Tsianjiang]

Hello

I have a cable internet contract since 23.03.2022. However, when I try to install the cable router as the instruction, the internet LED always flashes in red. I have checked everything that I can do, but nothing is helpful.

I am not a German speaker, thus can't call hotline. Could anyone help me to check what's the problem please?

Thanks so much

Ershuai

[MariaK]

Hello Tsianjiang,

I would like to take a look at your connection and start an error analysis.

Can you please send me a PN with the following information:

Customer number

Name of the contract holder

Date of birth

Street + house number

postcode + city

State

Current mobile phone number

Have you already tried our network assistant? It can also help you with many problems.

Many greetings,

Maria