Hi,
Sorry for the English post. I tried the hotline several times but with my poor German is really hard to communicate.
Address: Sonnenallee - Post Code 12059 Berlin.
Device: Vodafone Station
Plan: Red Internet & Phone 250 cable.
Issue:
The internet disconnects every hour or half an hour for about 2 weeks now.
The upload speed most of the time is nonexistent. Fluctuates within minutes from 0mb to 12mb and vice-versa.
The download speed is always fine.
Every time the router resets the upload speed seems to be fine, but with the use, the upload speed goes down to almost zero, and the internet disconnect
A technician came last week and he told me the exact same thing, the upload speed is terrible but he didn't give me a solution.
* I tried several times factory resets without luck.
* Unplugged the router from the wall for several minutes.
* I tried the connection with an ethernet cable and wifi and the problem persists
Is really hard to work from home when my internet resets every half an hour most of the time.
I will gladly provide any additional information.
Thank you.
Edit: Moved from Community to Fault reports Internet, telephone & TV via cable. Please make sure that you choose the right board when posting. Thanks.
