Installation issue
alicemoon
Smart-Analyzer
Smart-Analyzer

I am trying to install my new Red internet 250 cable router and have followed all the steps, however, the internet light is blinking red. How can i fix this? I am located in Berlin. 

3 Antworten 3
Wallace
Ex-Moderator:in
Ex-Moderator:in

Hi Alice,

 

welcome to our community.

 

You need to have a technician look at it on site. Can you provide access to the house system? Is anyone in your household in quarantine? What number can you be reached at to make an appointment?

 

Regards

Wallace

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Hi Wallace, thank you so much for your reply! We can provide access to the house system, no-one in our household is in quarantine and please reach me by the number +49***. Have a great evening! 

 

Edit: Phone number removed.

Wallace
Ex-Moderator:in
Ex-Moderator:in

Hi Alice,

 

I have given the order to the field service. Someone will be in touch soon to arrange an appointment with you.

 

Regards

Wallace

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