Thank you for your reply. Hopefully the connection was back on Friday evening.
1. While I was having this connection issue, one of your colleagues mentioned the possibility to receive a credit for the time I had no internet. What should I do to receive it?
2. I also discovered that 2 contracts are registered under my name, one was requested through Check24, one through your website. However, the one from Check24 was taking too long to confirm the order (even after 2 weeks of waiting I received no confirmation) and I canceled the order. At the same time I started the new order via your website. How can I cancel the contract from Check24?
I haven't received any email/contract details regarding the order from Check24, how can I access to these informations?
I got to know only thanks to your colleague that this contract is linked to ***(though by the way this was supposed to be only modem delivery address and not internet connection address), therefore it is completely useless for me to keep it.
I know the 14 initial days are already passed, but I could not make the cancellation request in time as I was completely unaware about the existance of this contract. I had no confirmation of the order, no contract, no contract number (I got to know about the contract number only now, as I started investigating with your colleagues)
Therefore, what are the options to cancel it? Please, note that I don't have access to it even in through the "meinvodafone" portal, as I have never received any documentation.
The contract I would like to cancel is the nr. ***
Community Team: Removed personal details
