English - Low download speed issues

[Nina1107]

Hello All!

i am experiencing internet issues... i have the cable max 1000 and usually the download speed was fine but not i get around 0.07-0.20mb/s ...

i hope someone can help me, the support numbers are all in german and it does not really help... 

[Tina]

Hello Nina,

nice to see you. Please answer the following questions:

In which federal state do you live? Please also send the postcode

Which modem/router do you use? (e.g. Hitron)

Are you using a rental device from us or do you have your own device?

Which error occurs? (Speed too low; Packetloss) Send also screenshots of speed tests (with date and time) and tracerts/ ping plotter measurements in case of packetloss or ping problems.

How is your end device connected to the modem? (LAN; WLAN; additional router; PowerLAN)

Which browser do you normally use? (e.g. Firefox)

Which operating system do you have on your computer? (e.g. Windows)

Beginning and period of the problem (e.g. since the beginning of April; only in the evening)

Upload a screenshot of the signal values. You can find them in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 for the Fritzbox.

What measures were taken by the fault hotline (available at 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)?

Best regards

Tina

Translated with www.DeepL.com/Translator (free version)
 

Liebe Grüße

Tina